kt11 Complete Terms & Conditions

These Terms and Conditions ("Terms") govern the use of the kt11 platform and all its services. By accessing kt11 through its website, mobile version, or any digital channel, registering an account, or using any service, you are considered to have fully read, understood, and accepted these Terms.

If you disagree with any part of these Terms, please refrain from using kt11's services. We reserve the right to modify these Terms at any time; continued use of the service after any change constitutes your acceptance of the revised Terms.

2.1 Age & Eligibility Requirements

To open an account at kt11, you must meet the following conditions:

• You must be at least 21 years of age.
• You must access from a location where online gaming is not legally prohibited.
• You must register the account in your own name — operating an account on behalf of another person is prohibited.
• Each individual may hold only one account. Creating multiple accounts will result in all accounts being closed.

2.2 Accuracy of Information

All information provided at registration must be truthful, accurate, and complete. kt11 may initiate a Know Your Customer (KYC) verification process at any time. If information is found to be false, the account will be closed and any bonuses or winnings earned on that account will be cancelled.

2.3 Account Security

It is your responsibility to keep your account login credentials (username and password) strictly confidential. You are responsible for all activities carried out using your account. In the event of suspected unauthorised access, notify our support team immediately.

3.1 Payment Methods

kt11 currently supports the following payment methods: bKash, Nagad, Rocket, and Upay. Transaction limits apply to each method.

3.2 Deposit Conditions

• Minimum deposit amount: ৳300 (per method).
• Deposits are generally credited to the account instantly.
• If a deposit is unsuccessful, a refund process will begin in accordance with the relevant payment method.
• Deposited funds must come from your own source.

3.3 Withdrawal Conditions

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals can only be made to the payment method used for the most recent deposit.
• Large withdrawal amounts may be held pending completion of KYC verification.
• Withdrawal processing may be restricted until active bonus wagering requirements have been met.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. Examples of bonus amounts:

• ৳1,000 deposit → ৳1,500 bonus → total balance ৳2,500.
• ৳8,000 deposit → ৳5,000 bonus (maximum limit) → total balance ৳13,000.

4.2 Wagering Requirements

To withdraw winnings earned from a bonus, the wagering requirement set on the bonus amount must be met. The current wagering requirement is 10 times the bonus amount.

Example: ৳1,500 bonus × 10 = ৳15,000 must be wagered before withdrawal. Wagering is calculated on the bonus amount only, not the combined total of the deposit and bonus.

4.3 General Bonus Terms

• Each bonus may be claimed once only.
• If a bonus expires or its terms are violated, the bonus and any winnings derived from it will be cancelled.
• Any attempt to claim bonuses through multiple accounts will result in all accounts being closed.
• kt11 reserves the right to modify or cancel any bonus offer at any time.

4.4 VIP Program

kt11 has four VIP tiers:

• Bronze: weekly cashback of up to 0.2%.
• Silver: weekly cashback of up to 0.5%.
• Gold: weekly cashback of up to 0.8%.
• Platinum: weekly cashback of up to 1.0%.

Progression through VIP tiers depends on the player's activity and participation. Separate benefits apply at each tier. Detailed terms related to VIP are subject to change.

5.1 Fair Play Policy

kt11 is committed to ensuring a fair and transparent gaming environment. All game outcomes are determined through a verifiable Random Number Generator (RNG) system.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Playing games using any software, bots, or automated systems.
• Attempting to fulfil wagering requirements through low-risk bets with the intent to abuse bonuses (bonus hunting).
• Placing opposing bets on the same market or outcome through multiple accounts (arbitrage).
• Exploiting any technical error or vulnerability in the platform.
• Using kt11 for money laundering or any other illegal financial activity.

5.3 Transaction Verification

If suspicious gaming or financial activity is detected, kt11 may suspend any transaction and review the account. During this time, the account holder may be asked to submit additional information and documentation.

6.1 Bet Acceptance

Sports betting at kt11 is available across various sporting events and markets. Bets placed are settled based on the outcome of the relevant event. The final acceptance of any bet is at kt11's discretion.

6.2 Market Settlement Policy

• Bets will be settled based on officially or internationally recognised results.
• If an event is postponed or cancelled, the stake for the relevant bet will be refunded.
• If incorrect odds are offered due to a technical error, kt11 reserves the right to void that bet.
• In live betting, any bet already confirmed at the time of an internet disconnection will remain valid.

6.3 Betting Limits

Minimum and maximum bet limits apply to each market and may vary by market and event. kt11 reserves the right to set or adjust betting limits for any individual.

kt11 believes gaming should be an entertaining activity. We care about the mental and financial wellbeing of our players. For this reason, we provide the following protective measures:

• Players can set their own deposit limits.
• A request to temporarily or permanently suspend an account can be made at any time.
• Through the self-exclusion option, it is possible to take a break from the platform for a specified period.

If kt11 identifies problematic gambling behaviour through recognised patterns, it may contact the relevant player and, if necessary, impose protective restrictions on the account.

All content on the kt11 platform — logos, designs, graphics, software, text, and other materials — is the intellectual property of kt11. Reproducing, distributing, publishing, or commercially using any part of this content without prior written permission is prohibited.

Third-party games and software displayed on the kt11 platform are owned by their respective providers. The names and logos of all game providers, including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft, are their respective trademarks.

Protecting your personal information is one of kt11's top priorities. We use SSL encryption technology to keep your data secure. A detailed description of our data collection, use, and storage policy can be found on our Privacy Policy page.

Your information is not shared with third parties, with the following exceptions:

• Information required for payment processing may be shared with the relevant mobile banking service.
• Information may need to be provided to the relevant authorities in response to legal obligations.
• Limited information may be shared with third-party services required for fraud prevention and security verification.

10.1 Limitation of Liability

kt11 will not be liable for any losses arising in the following circumstances:

• If a game or transaction is disrupted due to internet disconnection, software error, or failure of a third-party service.
• If the platform experiences a temporary outage due to an unforeseen technical issue.
• If unauthorised access to your account occurs as a result of your own negligence.

10.2 Dispute Resolution Process

If you have a dispute or complaint, please contact our support team first. Most issues can be resolved quickly through live chat. If the matter is not resolved via live chat, please email a detailed complaint to [email protected]. We will investigate upon receipt of the complaint and endeavour to provide a resolution as quickly as possible.

11.1 Closure at Player's Request

You may request the closure of your account at any time. All active bonuses will expire before the account is closed. Any eligible withdrawable balance will be returned in accordance with the standard withdrawal rules.

11.2 Closure at kt11's Initiative

kt11 may close or suspend any account for the following reasons:

• Serious or repeated violation of these Terms.
• Suspicion of fraudulent activity or money laundering.
• Operating multiple accounts.
• Registering with false information or misrepresenting age.

Bonuses and suspicious winnings from accounts closed due to a breach of terms may be confiscated.

kt11 reserves the right to modify, add to, or remove any part of these Terms at any time. For significant changes, we will publish a notice on the platform. If you continue to use kt11 after any change, you will be deemed to have accepted the revised Terms.

The latest version will always be available on this page. We recommend that you visit this page regularly.