kt11's Privacy Policy

kt11 ("we", "us", or "the platform") places the highest importance on its users' privacy. This privacy policy describes what personal information we collect when you use kt11's website and related services, how that information is used, who it may be shared with, and what steps we take to protect your data.

By using the kt11 platform, you are considered to have agreed to the terms of this privacy policy. We recommend that you read this policy carefully and contact us if you have any questions.

kt11 collects user information in various ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you create an account or use services on kt11, the following information may be collected from you:

• Full name and date of birth (for age verification — only persons aged 21 or older may register)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment method details — bKash, Nagad, Rocket, or Upay account numbers
• Current address and country

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Page URLs visited, time and duration of visits
• Information collected from cookies and similar tracking technologies
• Gaming activity logs — transaction history, betting records

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive additional information about you through trusted third parties. This information is used only for specified purposes and is protected under this policy.

kt11 uses the personal information it collects for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To provide gaming features, process deposits and withdrawals, and ensure customer support.
• Identity verification: To verify your age and identity and prevent unauthorized access.
• Security and fraud prevention: To detect unusual activity and ensure the safety of the platform.
• Legal compliance: To comply with applicable laws and regulations.
• Communications: To send important updates, service changes, or security-related notifications.
• Personalized experience: To improve the platform's functionality according to your preferences.
• Analytics and development: To improve service quality and advance the platform technically.

We will never use your personal information beyond the purposes stated above. kt11 always handles your data responsibly.

kt11 adopts industry-standard security measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data transmitted between you and our servers secure.

4.1 Security Measures

• Secure data transmission via SSL/TLS encryption
• Encryption of data stored on servers
• Firewalls and intrusion detection systems to prevent unauthorized access
• Regular security audits and vulnerability assessments
• Password hashing and secure account authentication methods
• Strict data protection training and access controls for staff

4.2 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period as required by law, for dispute resolution, or for fraud prevention purposes.

kt11 never sells your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

5.1 Service Partners

Limited information necessary for their work may be shared with trusted technology and payment partners who assist in operating our services — such as payment gateways like bKash, Nagad, Rocket, and Upay. These partners are bound by a confidentiality agreement.

5.2 Legal Obligations

We may be required to disclose your information in response to a court order, a lawful request from a law enforcement agency, or other legal requirements.

5.3 Platform Security

Information may be shared with relevant authorities or security partners for the purpose of detecting and preventing fraud, money laundering, or other illegal activity.

5.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user data may be transferred. In such cases, we will notify users in advance.

kt11 uses cookies and similar technologies to operate the platform effectively and to improve your experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login state and ensure core functionality. These cannot be disabled.
• Functional cookies: Used to remember your language preferences, display settings, and similar choices.
• Analytics cookies: Used to understand which pages are visited most. This information is aggregated and anonymized.
• Security cookies: Help detect fraudulent activity and ensure account security.

6.2 Cookie Controls

You have the option to accept or reject cookies by changing your browser settings. However, disabling cookies may cause some kt11 features to not work properly.

kt11 believes you should have full control over your own information. Your rights are described in detail below:

• Right of access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to rectification: You have the right to request correction if any of your information is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
• Right to restrict processing: In certain circumstances, you may request that processing of your information be limited.
• Right to data portability: The right to receive the information you have provided in a structured, commonly used format.
• Right to object: The right to object to the processing of your information, particularly for marketing purposes.

To exercise any of these rights, email us at [email protected]. We will respond to your request as soon as possible.

kt11's services are intended only for persons aged 21 or older. We do not knowingly collect or process personal information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

If a parent or guardian suspects that their minor child is using kt11, please contact us.

kt11 primarily serves players in Bangladesh. However, for technical reasons, your information may be stored or processed on servers in other countries. In such cases, we ensure that adequate safeguards are in place to protect your information in those countries.

For international data transfers, we always follow proven and secure methods and ensure data protection through appropriate agreements and security measures.

The kt11 platform may occasionally contain links to third-party websites. kt11 is not responsible for the privacy policies or data protection practices of these external sites.

We advise you to read the privacy policy of any external website before visiting it. kt11's privacy policy applies only to our own platform.

kt11 reserves the right to update this privacy policy at any time. If significant changes are made to the policy:

• A clear notice will be displayed on the platform.
• Registered users may be notified by email.
• A "Last Updated" date will be shown at the top of the page.

Continued use of kt11 after changes are made will be understood as your agreement to the terms of the updated policy. We therefore recommend that you check this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact our support team. Our support team is available 7 days a week, 24 hours a day, ready to assist you in both Bengali and English.

kt11 is committed to protecting your privacy. We believe that having control over your information is your fundamental right, and protecting that right is our responsibility.